Our vision for the future is to become resource positive — giving back more than we take from the planet. And we know we can’t do it alone. It takes all of us.

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BECOMING A RESOURCE-POSITIVE COMPANY

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An Update on Our Progress

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In January 2020, we announced a multi-decade aspiration to be a <a href="https://stories.starbucks.com/stories/2020/starbucks-announces-multi-decade-aspiration-to-become-resource-positive/">resource-positive company</a>, giving more than we take from the planet. This means storing more carbon than we emit, eliminating waste and replenishing more freshwater than we use.

We set preliminary <a href="https://stories.starbucks.com/stories/2020/infographic-starbucks-sustainability-commitment/">2030 reduction targets</a>, pledging to cut our carbon, water and waste footprints by half, working from a 2018 baseline. Since then, our carbon goal has been validated as science-based from the <a rel="noreferrer noopener" href="https://sciencebasedtargets.org/" target="_blank">Science Based Targets Initiative</a> (SBTi), and as part of the validation process we adjusted our baseline year for all three reduction targets to FY19. The SBTi has confirmed that our scope 1 and 2 portion of our 2030 carbon target is aligned with a 1.5°C pathway, the most ambitious level they validate.

To meet our 2030 goals, we set five key strategies, rooted in science, grounded in Starbucks Mission and Values, and informed by comprehensive market research and trials:

We are governing our sustainability commitments through our Global Environmental Council, which is comprised of senior leaders across Starbucks whose compensation is tied to performance against our goals. We also formally review and seek counsel from our Board of Directors Nominating and Corporate Governance Committee, along with informal advisors who are experts and influencers in the sustainability sector.

From FY19 to FY20, we are able to report an 11% reduction in carbon emissions against our 2030 carbon goal; 4% water reduction against our 2030 water goal; and 12% reduction in waste against our 2030 waste goal. This level of annual reduction at this stage in our journey toward our 2030 targets was not anticipated and is due primarily to reduced business activity in FY20 as a result of COVID-19; it is not likely to be typical going forward. They are also due, in part, to improvement of data availability and quality as we improve our environmental impact measurement process.

NEW EFFORTS TO REDUCE CARBON AND REPLENISH WATER

An Update on Our Progress&nbsp;

As we work to invest in regenerative agriculture, reforestation, forest conservation and water replenishment in our supply chain, we launched pilots in FY20 in Guatemala, Mexico, Peru, Rwanda and Kenya focused on working toward reducing our environmental footprint in green coffee. This included alternative coffee processing and new wet mill innovations designed to save up to 80% of water, as well as precision agronomy practices – such as analyzing soil and leaves – to help reduce our carbon footprint.

Through our partnership with the World Wildlife Fund (WWF), we’re leveraging WWF’s <a href="https://waterriskfilter.panda.org/" target="_blank" rel="noreferrer noopener">Water Risk tool</a> to map our highest risk basins and better understand the challenges in those basins across origin countries and store communities, helping ensure long-term access to freshwater.

And in FY20, we joined the new <a href="https://stories.starbucks.com/stories/2020/starbucks-furthers-commitment-to-sustainability-goals-by-joining-transform-to-net-zero/">Transform to Net Zero</a> initiative as a founding member. Comprised of nine founding members, the Initiative’s objective is to accelerate the transition to a net zero global economy no later than 2050 by developing and delivering research, guidance and roadmaps to guide businesses in achieving net zero emissions.

Oatmilk, Meat Substitutes

Expanding Starbucks plant-based menu globally is one of the ways we are pursuing our carbon reduction goal. Our aim is to provide customers with a variety of choices. Starbucks stores around the globe launched <a href="https://stories.starbucks.com/stories/2020/plant-based-menu-innovation-at-starbucks/">new plant-based menu options</a> in FY20. Most significantly, Canada, China and the U.S. introduced oatmilk; the U.S. introduced the Impossible™ Breakfast Sandwich; and Canada and China introduced breakfast sandwiches using Beyond Meat® products.

Researching Incentives, Testing Single-Use Fees

Goal: Double the use of reusable cups from 2016-2022 COVID-19 safety measures challenged our ability to allow customers and partners to use personal cups and “for here” ware in our stores, and we paused on those initiatives while using FY20 to conduct consumer and market research to better understand how best to incentivize the use of reusables. In FY20, 1.3% of beverages sold were in reusable cups, either a customer’s personal cup or “for here” ware, in company-operated stores in Canada, EMEA, Japan and the U.S. Meanwhile, we tested single-use cup fees in UK and <a href="https://stories.starbucks.com/emea/stories/2020/starbucks-rolls-out-5-cent-paper-cup-charge-across-germany/">Germany</a>. And in the UK, Starbucks <a href="https://stories.starbucks.com/emea/stories/2020/starbucks-circular-cup-a-reusable-cup-made-from-recycled-coffee-cups/">launched the Circular Cup</a>, a reusable cup made in the UK from approximately six single-use paper cups.

MANAGING WASTE FROM CUPS AND STRAWS

Five New Markets Recycling, Strawless Lids in U.S. and Canada

In partnership with <a rel="noreferrer noopener" href="https://www.closedlooppartners.com/" target="_blank">Closed Loop Partners</a> and the <a rel="noreferrer noopener" href="https://www.closedlooppartners.com/nextgen/" target="_blank">NextGen Consortium</a>, we worked in FY20 toward our goal to develop 100% compostable and recyclable hot cups. In FY20, five new markets joined the list of major markets where Starbucks hot cups are recyclable: Kent County, Mich.; Lansing, Mich.; Sioux Falls, S.D.; St. Lucie County, Fla.; and Athens County, Ga. They join 13 other major markets: Seattle; Washington, DC; Denver; New York; San Francisco; Boston; Louisville, Ky.; Dallas; Vancouver; London; Amsterdam;and Chattanooga, Tenn. In Canada, stores are funding in-store recycling where it’s possible.&nbsp;

As we work to shift away from single-use plastics and champion the use of recycled content in packaging, our hot cups contain 10% post-consumer fiber. In FY20, we joined the <a href="https://www.ellenmacarthurfoundation.org/our-work/activities/new-plastics-economy" target="_blank" rel="noreferrer noopener">Ellen MacArthur Foundation’s New Plastics Economy Global Commitment</a> that’s centered around a vision of a circular economy for plastic in which it never becomes waste. In doing this, we committed to:

In our effort to eliminate one billion plastic straws a year, we are on track to meet our 2021 goal. In FY20 <a href="https://stories.starbucks.com/press/2020/starbucks-strawless-lids-now-available-across-the-u-s-and-canada/">we completed the rollout</a> of strawless lids across the U.S. and Canada, which we modeled after our hot drink lid and has approximately 9% less plastic than the flat lid and straw historically used for iced beverages. Unlike traditional plastic straws, the strawless lids can be recycled in many markets in the U.S. and Canada. We also signed the <a rel="noreferrer noopener" href="https://usplasticspact.org/" target="_blank">U.S. Plastics Pact</a> as a call to action for a better waste infrastructure.

RENEWABLE ENERGY FOR STORES AND COMMUNITIES

Powering 72% of Operations Globally

Goal: Invest in 100% renewable energy to power operations globally by the end of 2020 Worldwide, Starbucks purchases enough renewable energy to power 100% of our company-operated locations in the U.S., Canada and Europe, and 72% of company-operated locations globally, with market constraints in China and Japan challenging our ability to reach our 2020 goal. As members of the RE100, we remain committed to reaching 100% renewable energy globally as access increases in Asian markets.&nbsp;

A priority in FY20 was expanding our roster of <a href="https://stories.starbucks.com/stories/2020/starbucks-solidifies-pathway-to-a-planet-positive-future/">renewable energy</a> projects in the U.S., supporting the growth of green energy onto the grid close to the stores that use the energy. We used our scale to drive innovation across the energy sector and support not only our stores but also the communities around our stores:

Goal: Build and operate 10,000 stores in the Greener Stores framework globally by 2025 Through our open-source <a href="https://stories.starbucks.com/press/2018/starbucks-announces-global-greener-stores-commitment/">Starbucks Greener Stores framework</a>, developed in partnership with the World Wildlife Fund (WWF) and in collaboration with other nongovernmental organizations, we have created a new benchmark in retail for design, construction and operation. In FY20, our second year of certifying stores, we tripled the number of stores in the Greener Stores network to a total of 2,317 certified stores in the U.S. and Canada. Circumstances surrounding COVID-19 slowed some areas of progress, but it also provided an opportunity for us to build on learnings from our first year to optimize standards to reflect the needs of our diverse store portfolio. We also saw stores improving their adoption of Greener Store standards, such as energy efficiency and recycling, thanks in part to partners’ growing interest and motivation surrounding sustainability.

28,000 Partners Enrolled in Greener Apron

Goal: Empower 10,000 partners to be sustainability champions by the end of 2020 With growing interest among our partners in sustainability, more than 28,000 worldwide have now enrolled in in the Greener Apron sustainability training program through Starbucks Global Academy. We continue to expand opportunities for partners to engage on sustainability, in part because increased awareness and adoption of environmentally friendly practices among partners is key to the success of our overall sustainability goals.

Read more and see fiscal 2021 updates on our progress in the full report.

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Our vision for the future is to become resource positive — giving back more than we take from the planet. And we can’t do it alone. It takes all of us.

Starbucks 2020 Global Environmental and Social Impact Report: Planet

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https://historias.starbucks.com/en-es/stories/2021/gesi-report-2020-planet/

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2020 Report: Planet

Coffee is at our core. We are committed to sourcing coffee responsibly, for the betterment of people and planet, so we can ensure a <a href="https://stories.starbucks.com/press/2019/building-a-sustainable-future-for-coffee-together/">sustainable future of coffee</a>.

ETHICALLY SOURCED COFFEE

Goal: Committed to 100% ethically sourced coffee in partnership with Conservation International From 2015 to 2019, 99% of Starbucks coffee was verified as ethically sourced as measured by C.A.F.E. Practices, our ethical sourcing verification program developed in partnership with Conservation International. Measuring farms against economic, social and environmental criteria, the C.A.F.E. Practices program is designed to promote transparent and sustainable coffee growing practices while also helping protect the well-being of coffee farmers and workers, their families and their communities.

In FY20, due to restrictions caused by COVID-19, auditing teams were unable to complete all the necessary in-person, on-farm audits of our coffee production, resulting in expiration for farms whose verification ended in FY20 and were not audited. This resulted in 98.6% of our coffee coming in FY20 from C.A.F.E. Practice-verified farms.

50 Million to Date, 10 Million in FY20

Goal: Provide 100 million trees to farmers by 2025 In FY20, we distributed 10 million trees to farmers in Mexico, Guatemala and El Salvador. Over the past five years as part of our 10-year, 100 million-tree commitment, Starbucks has donated nearly 50 million coffee trees to farmers. These new trees are bred to be resistant to coffee rust, a disease associated with climate change, and they’re replacing trees declining in productivity, which can, in turn, help farmers improve the quality and yields of their harvest and improve their revenue.

Nine Farmer Support Centers, 200,000 Farmers Trained

Goal: Train 200,000 farmers by the end of 2020 More than 40,000 farmers were trained in FY20, enabling us to reach our goal of training 200,000 farmers by the end of 2020. Starbucks operates nine Farmer Support Centers worldwide, where agronomists and quality experts work alongside coffee farmers – whether they sell to Starbucks or not – to share tools and information to help increase the productivity, quality and profitability of coffee on their farms and improve their livelihoods. In FY20, due to COVID-19 restrictions, we incorporated online training tools and resources to continue these efforts while supporting the health and safety of our partners, suppliers, farmers and their communities.&nbsp;

Goal: Strengthen our coffee communities In FY20, Starbucks launched a new initiative in Guatemala focused on providing safe spaces for local and migrant workers’ children to continue their education during the coffee harvest season. Five new centers opened during the 2020-21 harvest season, with co-investment from coffee suppliers and implementation by FUNCAFE and Coffee Care. Starbucks also established a $100,000 Capital Improvement fund to support initial and on-going childcare center improvements, along with preparing childcare center locations to open in a safe and welcoming way.

&nbsp;$42.9 Million to Date

$2.8 Million in FY20

Goal: $50 million in farmer loans by the end of 2020 The Starbucks Global Farmer Fund was founded to improve supply chain resiliency and ensure a long-term supply of coffee by addressing the unmet financing needs of farmers. As of FY20, we have invested $42.9 million in the Fund, partnering with <a href="https://rootcapital.org/" target="_blank" rel="noreferrer noopener">Root Capital</a> and <a href="https://www.responsability.com/en" target="_blank" rel="noreferrer noopener">ResponsAbility</a> to provide coffee businesses and farmers with access to low-interest loans in regions where traditional banks are not an option due to high interest rates. Loans allow farmers to plant new trees and improve their infrastructure.&nbsp;

In addition, we have continued our Emergency Farmer Relief Fund for a second year to further support farmers who were negatively impacted by low global coffee prices. These secondary payments go directly to smallholder farmers in Central America to subsidize their income, helping to offset low prices compared to cost of production. Although market conditions were slightly better than in FY19, we distributed more than $2.8 million to farmers in Guatemala and Nicaragua in FY20.&nbsp;

STARBUCKS DIGITAL TRACEABILITY

Launched for Consumers, Testing Among Farmers

Goal: Create connection between coffee farmers and coffee consumers; empower farmers and support coffee farm communities As a continuation of our ethical sourcing commitment, in FY20 we launched the new <a href="https://traceability.starbucks.com/" target="_blank" rel="noreferrer noopener">Starbucks Digital Traceability</a> web tool, which provides a way for customers to engage directly with their coffee and learn more about its journey, from bean to cup. Customers can use the traceability tool to scan a bag of their favorite coffee at a Starbucks store, discover the global origin of their beans, and read about the farmers who grow it. We are continuing to explore how digital tools can empower farmers and best support farming communities by leveraging the traceability technology and platform to give farmers the ability to trace their coffee beans, so they can see where their beans go and the final product they become. In FY20 in Rwanda, we piloted a call-in platform for farmers to get agronomy tips and green coffee price information for their local markets. More than 19,000 farmers used the service over three months.

Tea: 99.7% in FY20, Cocoa: 100% in FY20

In FY20, we sourced 99.7% of tea from Rainforest Alliance certified farms. For cocoa-based beverage ingredients, 100% of cocoa beans are ethically sourced from either COCOA Practices-verified supply chains or UTZ certified farms. The UTZ program is now part of the Rainforest Alliance. We continue to strengthen our approach, programs and partnerships for sustainably sourcing tea and cocoa.

We are committed to sourcing coffee responsibly, for the betterment of people and planet, so we can ensure a sustainable future of coffee.

Starbucks 2020 Global Environmental and Social Impact Report: Coffee

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Coffee is at our core. We are committed to sourcing coffee responsibly, for the betterment of people and planet, so we can ensure a sustainable future of coffee.

2020 Report: Coffee

Our aspiration is to be people positive — investing in humanity and the well-being of everyone we connect with, from our partners to coffee farmers to the customers in our stores and beyond.

ADVANCING RACIAL AND SOCIAL EQUITY

Goal: Advance racial and social equity on behalf of our partners, our customers and our communities.&nbsp; Since the beginning, Starbucks has set out to be a different kind of company rooted in providing a third place where everyone is welcomed and respected.&nbsp;

Each day we reaffirm our responsibility to one another — to care for each other, to strengthen our communities and to ensure diverse perspectives are represented at the company’s highest levels. We are committed to furthering that work with intention, with transparency and with accountability. Some of those commitments in FY20 included:&nbsp;

We know this work is a journey. Our partners, our customers and the communities we serve ground us in an open dialogue and a collective desire to create lasting change.

Human Rights Campaign’s Corporate Equality Index: 100%

Goal: Continue to be a top employer for LGBTQIA2+ workplace equality In 2020, for the eighth consecutive year and eleventh year overall, we achieved a 100% rating from the <a href="https://www.thehrcfoundation.org/professional-resources/corporate-equality-index-2020-1" target="_blank" rel="noreferrer noopener">Human Rights Campaign’s Corporate Equality Index</a> based on corporate policies and practices for LGBTQIA2+ equality.

Disability Equality Index: 100/100

Goal: Continue to advance disability inclusion in the workplace In 2015, 2016, 2017 and 2019, Starbucks scored 100 out of 100 on the <a rel="noreferrer noopener" href="https://disabilityin.org/what-we-do/disability-equality-index/" target="_blank">Disability Equality Index</a> (DEI) and was recognized as a “Best Place to Work.” We are a member of Disability:IN’s Inclusion Works program, a national forum for peer institutions to share best and evolving practices on Access and Disability Inclusion. Starbucks Retail Inclusion Academy, operating since 2017, prepares people with disabilities for retail jobs. This work is consistent with <a href="https://stories.starbucks.com/press/2015/starbucks-commitment-to-access-and-disability-inclusion/">our commitment</a> to access and disability inclusion.

Our approach to hiring, development and advancement of our partners is critical to our journey to advance inclusion, diversity and equity at Starbucks. As of August 2020, our U.S. partner base was 69% female and 47% BIPOC. Within BIPOC representation, partners are 8% Black, 27% Hispanic or Latinx, 6% Asian, 5% Multiracial, 0.6% American Indian or Alaskan Native and 0.6% Native Hawaiian or other Pacific Islander. As of August 2020, our senior leadership was comprised of 51% women and 19% BIPOC.

In looking at representation data, with more detail <a href="https://stories.starbucks.com/stories/2020/workforce-diversity-at-starbucks/">here</a>, we have identified opportunities to improve career advancement for our BIPOC partners throughout the organization, and we’re using this data to help us focus our efforts to promote greater equity and inclusion among BIPOC partners at all levels.&nbsp;

5,221 Veterans in FY20, 2,620 Refugees to Date

We remain committed to hiring 5,000 military veterans annually and 10,000 refugees globally by 2022. In FY20, we hired 5,221 U.S. veterans and military spouses; we were able to confirm hiring 520 refugees in the U.S., Canada and EMEA, bringing our cumulative total to 2,620. In FY20, we evolved our tracking of Opportunity Youth hiring targets to focus on our diversity goals established in FY20.

100% Gender and Racial Pay Equity in the U.S., 100% Gender Equity in Pay in China, Canada, Austria, Great Britain, Italy and Switzerland

Starbucks has achieved and maintained 100% <a href="https://stories.starbucks.com/press/2020/how-starbucks-is-addressing-the-pay-gap/">pay equity</a> for women and men, and for people of all races performing similar work in the U.S. In 2018, when we first hit that milestone, we announced that we are committed to reaching 100% gender equity in pay for all partners in Starbucks company-operated markets globally. A year later, we reached the goal of gender equity in pay in China and Canada, and we maintained that in FY20 while achieving gender equity in pay in other company-owned markets: Austria, Great Britain, Italy and Switzerland.

In FY20, our licensed partners in Singapore, the Philippines and <a href="https://stories.starbucks.com/asia/stories/2019/tata-starbucks-achieves-100-pay-equity-approaches-30-gender-diversity-milestone-in-india-aims-for-40-gender-diversity-by-2022/">India</a> announced they had achieved 100% pay equity for women and men. In India, women comprise 29% of the Starbucks workforce, a key gender diversity milestone toward the goal of 40% by 2022.

Goal: Continued cultivation of inclusion, diversity and equity awareness In FY20, the 15-course <a rel="noreferrer noopener" href="https://www.starbucksglobalacademy.com/to-be-welcoming" target="_blank">To Be Welcoming</a> anti-bias curriculum grew from 5,688 enrollments to 54,740 enrollments. We made the curriculum publicly available and saw high levels of engagement from partners and non-partners, with Starbucks partners comprising 48.5% enrollees and non-partners comprising 51.5% of enrollees.

We also offer the Third Place Development Series, designed to equip store managers and store partners with new tools for reflection and to facilitate discussions about important and challenging topics related to mental health, equity, inclusion and bias.

COLLEGE EDUCATION BENEFIT

Goal: Graduate 25,000 Starbucks partners from Arizona State University (ASU) by the end of 2025 The <a href="https://stories.starbucks.com/stories/2020/starbucks-celebrates-our-college-graduates/">Starbucks College Achievement Plan</a> (SCAP) is helping benefits-eligible U.S. partners working part- or full-time complete their education by receiving 100% tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program. As of FY20, nearly 4,500 partners have graduated with degrees since the program began in 2014, and the May 2020 graduating class was the largest ever at 700. More than 14,000 partners across the U.S. participated in ASU’s online degree programs in FY20, and more than 20% of those were first-generation college students.

Goal: Continued leadership in innovative, relevant benefits for full- and part-time retail partners We’re proud that we have pioneered innovative benefits for full- and part-time partners around the world. In the U.S., eligible partners who work at least 20 hours a week receive a <a href="https://stories.starbucks.com/press/2017/starbucks-commitment-to-partners">benefits package</a> that includes comprehensive and affordable health insurance, 100% college tuition coverage, equity in the form of stock, paid parental leave, child and adult back-up care and more.&nbsp;

In FY20, we expanded our commitment to <a href="https://stories.starbucks.com/press/2020/starbucks-commitment-to-partners-mental-health/">partner mental health</a> in a number of ways, based on partner feedback:

Internationally, we customize our compensation and benefits packages to remain responsive to partners’ feedback and competitive in the marketplace. In China, for example, Starbucks has been named a <a href="https://stories.starbucks.com/asia/stories/2019/brewing-a-culture-of-family-starbucks-named-one-of-chinas-best-employers/" target="_blank" rel="noreferrer noopener">top employer</a> by Aon Hewitt.

SOCIAL IMPACT-DESIGNED STORES

29 Community Stores, 68 Military Stores, 9 Signing Stores

In FY20, Starbucks <a href="https://stories.starbucks.com/press/2020/starbucks-expands-commitment-in-underserved-communities-across-the-us/">increased its commitment</a> in the U.S. to open Community Stores in traditionally underserved, diverse communities across the country. Community stores focus on creating pathways for those facing barriers to opportunity by hiring from within the community, creating dedicated space for communities to come together for events and working with diverse contractors for store construction and remodels. We have invested in 17 U.S. Community Stores, with the latest opening in the <a href="https://stories.starbucks.com/press/2020/starbucks-opens-community-store-in-watts-neighborhood-of-la/">Watts neighborhood</a> of Los Angeles in FY20. We plan to open 100 Community Stores in the U.S. by the end of 2025.

As of FY20, Starbucks had opened four Community Stores in Asia across three markets, with different areas of focus that include providing educational opportunities for children and supporting youth entrepreneurs and farming communities.

We also operated six Signing Stores in FY20 around the world to provide employment opportunities for Deaf and hard of hearing people and drive greater community connection. In FY20, our licensed partner in India opened two stores staffed entirely by women, creating a welcoming space for women to grow and develop their careers at Starbucks.

In the U.S., we have invested in 68 Military Family Stores as of FY20, which offer support for military communities, and plan to open 132 of them by 2022.

Goal: Create connections among partners, communities and those who serve In FY20, we supported <a href="https://stories.starbucks.com/stories/2020/starbucks-offers-free-coffee-to-veterans-active-duty-and-military-spouses-on-veterans-day/">military veterans</a> in our community in a variety of ways. Stores adopted military units to show gratitude and we continued our partnerships to support military communities, with a focus on mental health and well-being through the <a rel="noreferrer noopener" href="https://www.nami.org/Home" target="_blank">National Alliance on Mental Illness</a>; <a rel="noreferrer noopener" href="https://getheadstrong.org/" target="_blank">Headstrong</a>; <a rel="noreferrer noopener" href="https://www.teamrwb.org/" target="_blank">Team Red, White &amp; Blue</a>; <a rel="noreferrer noopener" href="https://bluestarfam.org/" target="_blank">Blue Star Families</a> and <a rel="noreferrer noopener" href="https://www.missioncontinues.org/" target="_blank">The Mission Continues</a>. These activities were consistent with our <a href="https://stories.starbucks.com/stories/2019/starbucks-military-commitment/">longstanding commitment</a> to supporting veterans and military families.

Donated food available from 74% of U.S. company-operated stores

Goal: Rescue food available to donate from 100% of U.S. company-operated stores by the end of FY21 The Starbucks FoodShare program in the U.S., which launched in 2016 in partnership with Feeding America, donates eligible, unsold food to food banks and mobile pantries. In FY20, the program redirected food from 74% of U.S. company-operated stores. We also doubled down on investments in successful, long-term strategies like mobile pantries, which help overcome transportation and access barriers by bringing food to families where they are. As a result of these initiatives, Starbucks donated more than 8.9 million meals in FY20, as well as $1 million to mobile pantry programs.

As the needs of food banks increase, we continue to learn from the many logistical challenges of ongoing perishable food delivery so we can increase the scale of this program. Internationally, similar food donation programs exist in several markets, including a FoodShare program in Canada and food waste diversion programs in 14 countries across EMEA markets.

Launch of Outreach Worker Pilot in Five Cities

Goal: Provide store partners support to address customers with critical needs In FY20, Starbucks launched a one-year Outreach Worker pilot program with <a rel="noreferrer noopener" href="https://www.unitedway.org/" target="_blank">United Way Worldwide</a>. The program began in five U.S. cities (Seattle, Chicago, Los Angeles, Washington D.C., Philadelphia). It supports store partners in high-incident stores by connecting them to outreach workers who bring expertise in hyper-local social work and can support customers with critical needs, while decreasing non-critical reliance on law enforcement. With initial success and impact in FY20, we have committed to expanding the program into additional cities, adapting from pilot learnings and broadening our partnership to include other outreach organizations.

Resources, Information, Lyft Rides

Goal: Support partners and customers in having safe and accessible ways to vote No partner should have to choose between work and having their voice heard. In FY20, Starbucks continued to promote the <a href="https://stories.starbucks.com/stories/2020/starbucks-unveils-plan-to-support-partner-and-customer-voter-engagement/">importance of voting</a> – including making sure partners had the tools and time to vote and encouraging government at all levels to make sure Americans have safe and accessible ways to vote. Through a campaign that included using the Starbucks app and a partnership with a non-partisan coalition of businesses, <a rel="noreferrer noopener" href="https://www.civicalliance.com/" target="_blank">Civic Alliance</a>, we provided partners and customers with resources and information about how and where to register to vote. We also provided all U.S. partners with a free Lyft ride worth up to $75 so they could travel to the polls to vote, volunteer as a poll worker or drop a ballot at a post office, ballot box or other official ballot drop location.

We formed partnerships in FY20 with the <a rel="noreferrer noopener" href="https://naacp.org/" target="_blank">NAACP</a>, <a rel="noreferrer noopener" href="https://hispanicfederation.org/" target="_blank">Hispanic Federation</a>, <a rel="noreferrer noopener" href="https://iava.org/" target="_blank">Iraq and Afghanistan Veterans of America</a> and the <a rel="noreferrer noopener" href="https://lawyerscommittee.org/" target="_blank">Lawyers Committee for Civil Rights</a> to create opportunities for our partners to volunteer in civic-related activities in their local communities.&nbsp;

SUPPLIER DIVERSITY AND INCLUSION

&nbsp;$600 Million in FY20

Goal: Stimulate economic development in the communities Starbucks serves while delivering high-quality products and services <a href="https://www.starbucks.com/responsibility/sourcing/suppliers" target="_blank" rel="noreferrer noopener">Starbucks Supplier Diversity and Inclusion program</a> drives inclusion of qualified businesses that are at least 51% owned and operated by a U.S. or Canadian citizen or legal resident and certified as minority, woman, LGBTQ, veteran, person with a disability, or socio-economically disadvantaged small businesses classified as HUB Zone or 8(a). The program’s current emphasis is to focus on suppliers of all sizes and facilitate mentorships to support suppliers’ success.

Starbucks has spent nearly $8 billion with diverse suppliers since 2000. In FY20, we spent more than $600 million with diverse tier-one suppliers, which was 8.1% of the company’s total spend in the U.S. and Canada.

Goal: Further the respect for human rights globally&nbsp; In FY20, Starbucks published an update to our <a href="https://stories.starbucks.com/press/2020/global-human-rights-statement/">global human rights statement</a> to outline our company’s commitment and expectations of our partners, supply chain and business partners to uphold human rights throughout our global operations. In this update Starbucks committed to respect the <a rel="noreferrer noopener" href="https://www2.unwomen.org/-/media/field office eseasia/docs/publications/2016/05/wep-booklet-en.pdf?la=en&amp;vs=5928" target="_blank">Women’s Empowerment Principles</a>, <a rel="noreferrer noopener" href="https://d306pr3pise04h.cloudfront.net/docs/issues_doc%2Fhuman_rights%2FCRBP%2FChildrens_Rights_and_Business_Principles.pdf" target="_blank">Children’s Rights and Business Principles</a>, and <a rel="noreferrer noopener" href="https://www.ohchr.org/en/issues/environment/srenvironment/pages/frameworkprinciplesreport.aspx" target="_blank">Framework Principles on Human Rights and the Environment</a>. Our policy also reiterates our respect for the crucial work done by Human Rights Defenders who work individually or with others to promote or protect human rights. As part of our commitment to this work, throughout the last fiscal year as allegations of human rights abuses throughout our supply chain have been raised, Starbucks has investigated and remediated when appropriate.

COMMUNITY ECONOMIC DEVELOPMENT FUNDING IN CHICAGO

&nbsp;$8 Million Invested in FY20

Goal: Invest $10 million into Chicago CDFIs In FY20, we invested $8 million of our $10 million commitment into Community Development Financial Institutions (CDFIs) in Chicago for small business and community development loans with a focus on the city’s underserved communities. Of the $8 million investment, $225,000 was in the form of grants to support capacity-building in the CDFIs. One example of a project funded by this investment is <a rel="noreferrer noopener" href="https://www.greenerachicago.com" target="_blank">Green Era</a>, which has been raising funds to construct a sustainable campus in the Auburn Gresham neighborhood of Chicago. The campus will include a two-acre clean energy generation facility, an urban farm, green houses, an outdoor fresh produce market, a visitor center with classrooms for community activities and a STEM education center. Among other positive impacts to the community, Green Era is expected to create 247 construction jobs and 25 permanent jobs.

Our aspiration is to be people positive — investing in everyone we connect with, from our partners to coffee farmers to the customers in our stores and beyond.

Starbucks 2020 Global Environmental and Social Impact Report: People

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https://historias.starbucks.com/en-es/stories/2021/gesi-report-2020-people/

2020 Report: People

Social Impact

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Coffee is at our heart, inspiring our craft and driving innovation—in our drinks, our food, our stores and new ways we bring the Starbucks experience to you wherever you are.

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Our vision for the future is to become resource positive—giving back more than we take from the planet. And we know we can’t do it alone. It takes all of us.

Planet

Our aspiration is to be people positive—investing in humanity and the well-being of everyone we connect with, from our partners to coffee farmers to the customers in our stores and beyond.