{"id":565,"date":"2020-06-15T11:23:15","date_gmt":"2020-06-15T14:23:15","guid":{"rendered":"https:\/\/historias.starbucks.com\/br\/?post_type=story&p=565"},"modified":"2020-06-17T12:07:57","modified_gmt":"2020-06-17T15:07:57","slug":"um-futuro-melhor","status":"publish","type":"post","link":"https:\/\/historias.starbucks.com\/br\/2020\/06\/15\/um-futuro-melhor\/","title":{"rendered":"Adapta\u00e7\u00e3o para um futuro melhor"},"content":{"rendered":"

Por\u00a0Paula Fortes<\/em>\u00a0<\/p>\n<\/body>\n\n

Partner h\u00e1 mais de\u00a06\u00a0anos,\u00a0Pamela\u00a0Yumi recebeu o desafio de assumir uma das lojas mais movimentadas do Brasil em Fevereiro de 2020: a\u00a0Starbucks\u00a0do Aeroporto de Congonhas. Com uma m\u00e9dia de 600 v\u00f4os dom\u00e9sticos di\u00e1rios, o Aeroporto de Congonhas se\u00a0destaca pela f\u00e1cil localiza\u00e7\u00e3o na regi\u00e3o metropolitana de S\u00e3o Paulo\u00a0e por ter lojas\u00a0que funcionam\u00a024hs.\u00a0<\/p>\n<\/body>\n\n

<\/p>\n<\/body>\n\n

Menos de um m\u00eas depois, em Mar\u00e7o, em decorr\u00eancia da Pandemia COVID-19 que se alastrou em S\u00e3o Paulo, o governo do estado e a prefeitura da cidade aplicaram uma s\u00e9rie de medidas de prote\u00e7\u00e3o a fim de diminuir o poss\u00edvel n\u00famero de casos de pessoas infectadas. Uma delas foi diminuir\u00a0a\u00a0quantidade de v\u00f4os em todos os aeroportos. Tudo o que Yumi e tantos outros partners haviam planejado para\u00a0esse ano\u00a0mudou abruptamente.\u00a0\u00a0<\/p>\n<\/body>\n\n

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Com o apoio de M\u00f4nica De\u00a0Jos\u00e9, Gerente de Opera\u00e7\u00f5es, e Leticia Lima, respons\u00e1vel por Qualidade, medidas de seguran\u00e7a passaram a ser implantadas de maneira firme e concisa. Procedimentos como: uso constante de m\u00e1scara de prote\u00e7\u00e3o facial, maior\u00a0frequ\u00eancia na lavagem de m\u00e3os e limpeza de \u00e1reas comuns\u00a0passaram a fazer parte do dia-a-dia dos partners de todas as poucas lojas que permaneceram abertas desde ent\u00e3o. Uma tela de acr\u00edlico foi instalada, e passa a garantir a prote\u00e7\u00e3o de clientes e partners no momento da compra; al\u00e9m de adesivos que comunicam a dist\u00e2ncia a ser mantida em uma fila, de um cliente para o outro.\u00a0<\/p>\n<\/body>\n\n\n

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Pamela em posto de atendimento na Starbucks Aeroporto de Congonhas<\/em><\/strong><\/figcaption><\/figure>\n\n\n

\u201cUsando m\u00e1scara facial e contando com a nova prote\u00e7\u00e3o e acr\u00edlico, tenho conversado diariamente com os\u00a0clientes, para entender sobre como est\u00e3o passando por tudo isso e o que acharam das novidades em loja.\u00a0Eles\u00a0relataram que se sentem mais seguros com todas essas medidas, sentem que estamos cuidando da sa\u00fade de todos\u201d, informa Yumi.\u00a0\u201cE mesmo com tudo isso, percebemos que a nossa conex\u00e3o, algo t\u00e3o especial para n\u00f3s e para os clientes, permanece. Conseguimos ver o sorriso de algu\u00e9m por tr\u00e1s da m\u00e1scara \u2013 o olhar tamb\u00e9m sorri\u201d, ela complementa.\u00a0<\/p>\n<\/body>\n\n

Adriana\u00a0Cordeiro\u00a0tamb\u00e9m foi uma das\u00a0partners\u00a0a assumir um novo desafio em 2020: ela passou a gerenciar a loja Cidade Jardim Corporate, inaugurada no ano anterior e que se destaca por seu lindo projeto de design e arquitetura.\u00a0Hoje,\u00a0os clientes n\u00e3o\u00a0podem\u00a0entrar na loja\u00a0devido \u00e0s novas normas;\u00a0por\u00e9m,\u00a0eles podem fazer seus pedidos via Delivery e Drive Thru.\u00a0Neste \u00faltimo caso, Adriana comentou o quanto \u00e9 interessante perceber a rea\u00e7\u00e3o de muitos clientes que fazem o seu pedido e enquanto esperam, apreciam a paisagem do\u00a0estacionamento da loja,\u00a0de\u00a0onde \u00e9 poss\u00edvel ver os diferentes e imponentes edif\u00edcios da Marginal Pinheiros.\u00a0\u201cA sa\u00edda de casa para pegar o seu caf\u00e9 preferido \u00e9 um respiro, um momento de pausa. No momento do pedido e da hora da entrega, refor\u00e7amos o quanto e bom v\u00ea-lo, e eles sentem esse carinho em nossas palavras e na percep\u00e7\u00e3o do quanto nos esfor\u00e7amos para entregar tudo com toda a seguran\u00e7a merecida\u201d.<\/p>\n<\/body>\n\n\n

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Imagem do estacionamento da Starbucks Cidade Jardim Corporate <\/figcaption><\/figure>\n\n\n

Adriana refor\u00e7a que \u201c\u00e9\u00a0fundamental que o cliente perceba, em todas as frentes,\u00a0as nossas iniciativas\u00a0para oferecer um atendimento seguro e de qualidade. Mesmo com muita saudade da movimenta\u00e7\u00e3o de loja, os momentos de degusta\u00e7\u00e3o e do rostinho\u00a0dos\u00a0clientes, fico muito, muito feliz em saber que estamos fazendo o melhor pela prote\u00e7\u00e3o de todos.\u00a0O \u201cnovo normal\u201d j\u00e1 faz parte dos nossos dias e cabe a n\u00f3s, juntos, ressignific\u00e1-lo para percebe-lo como algo leve e numa nova oportunidade de aproveitar o que temos de mais precioso: nossas vidas\u201d.\u00a0<\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"

Por\u00a0Paula Fortes\u00a0 Partner h\u00e1 mais de\u00a06\u00a0anos,\u00a0Pamela\u00a0Yumi recebeu o desafio de assumir uma das lojas mais movimentadas do Brasil em Fevereiro de 2020: a\u00a0Starbucks\u00a0do Aeroporto de Congonhas. Com uma m\u00e9dia de 600 v\u00f4os dom\u00e9sticos di\u00e1rios, o Aeroporto de Congonhas se\u00a0destaca pela f\u00e1cil localiza\u00e7\u00e3o na regi\u00e3o metropolitana de S\u00e3o Paulo\u00a0e por ter lojas\u00a0que funcionam\u00a024hs.\u00a0 Menos de um […]<\/p>\n","protected":false},"author":309,"featured_media":585,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"sbux_color_theme":"default","sbux_typography_theme":"default","byline":"","sbux_is_featured":false,"featured_image_focal_point_x":0,"featured_image_focal_point_y":0,"hide_related_posts":false,"downloadable_assets":[],"footnotes":""},"categories":[],"tags":[325,261,309,305,313,321,317,153,329],"class_list":["post-565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-new-normal","tag-starbucks-brasil","tag-starbucks-cidade-jardim-corporate","tag-starbucks-congonhas","tag-starbucks-covid-19","tag-starbucks-delivery","tag-starbucks-drive-thru","tag-starbucks-partners","tag-starbucks-sao-paulo"],"yoast_head":"\nAdapta\u00e7\u00e3o para um futuro melhor - Starbucks Hist\u00f3rias - Brasil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/historias.starbucks.com\/br\/2020\/06\/15\/um-futuro-melhor\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Adapta\u00e7\u00e3o para um futuro melhor\" \/>\n<meta property=\"og:description\" content=\"Por\u00a0Paula Fortes\u00a0 Partner h\u00e1 mais de\u00a06\u00a0anos,\u00a0Pamela\u00a0Yumi recebeu o desafio de assumir uma das lojas mais movimentadas do Brasil em Fevereiro de 2020: a\u00a0Starbucks\u00a0do Aeroporto de Congonhas. 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